Overview

Our refund/return policy is valid for 7 days. If 7 days have passed since your purchase, you are no longer eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or missing parts for reasons not due to manufacturing error will not be eligible for a refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be passed to your preferred banking institution, within 72 hrs.

Please provide the correct banking details to avoid confusion and frustration.

Notification of payment will be forwarded to a provided email address. Once proof of payment has been received and the payment is not reflected in your account you need to follow up with your banking institution. Payments may take a couple of days to reflect in your account.

Late or missing refunds

If after all you still have not received your refund, please contact us at info@rth-artisanleather.co.za.

Sale items

Sale items are excluded from our refund/return policy.

Exchanges

We only replace items if they are defective or damaged due to quality oversight on our behalf.. If you want to exchange your product for another item, send us an email at {email address} and send your item to: {physical address}. Shipping costs will be for the customer’s account.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.

Shipping Returns

To return your product, you should courier your product to 8 Louw Weppenaar Circle, Clocolan, 9735.

If a product is returned due to quality issues, RTH will be responsible for the shipping costs, (evaluated on receipt of the product.)

If you (the customer) want to return or exchange an item due to a change of mind and not a defect in the quality of the product, you (the customer) will be liable for shipping costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach us may vary. As a rule, to save costs for the customer we use ECONO shipping with a minimum 72 hrs turnaround delivery time.

Need help?

Contact us at info@rth-artisanleather.co.za for questions related to refunds and returns.